Open Government Portal
The Service Satisfaction Index is calculated from the results of the questions:
The CRA’s service was easy to access + …
Ensures the Agency achieves its responsibilities and priorities of assisting Canadians to meet their filing obligations, while also ensuring Canadians …
An indicator that measures voluntary compliance with tax filing.
This indicator measures the percentage of external service standards targets that were met or mostly met within 5% of their …
This indicator represents the percentage of Canadian businesses registered for Goods and Services Tax (GST)/Harmonized Sales Tax (HST) (including Québec)
…This indicator measures the performance of the CRA in managing tax debt
Measures on-time payment compliance.
This indicator measures on-time filing compliance for individuals.
Through a telephone survey, benefit recipients have the opportunity to let the CRA know the level of their satisfaction in …
This indicator measures the performance of the CRA in issuing Canada child benefit payments on time.