Completed Access to Information Requests
Request Number:
ZA-2024-20960
August 2025
Summary:
Records from June 28, 2022, to July 21, 2022, regarding the Canadian Border Services Agency (CBSA) in relation to the malfunctions, bugs or technical issues encountered with the ArriveCAN app. Including, but not limited to, internal reports, weekly and/or monthly operational project status reports, memos, or communications detailing specific malfunctions or technical issues with the ArriveCAN app, including their dates and nature. Additionally, all audits, evaluations, or assessments of the ArriveCAN app's performance and reliability, as well as any recommendations, resolutions, actions, or modifications implemented by the CBSA.
Disposition:
Disclosed in part
Pages:
466
Organization:
Canada Border Services Agency