Completed Access to Information Requests

All records confirming, discussing, or directing the discontinuation of the Canada Border Services Agency Assessment and Revenue Management (CARM) Help Desk, including but not limited to internal memoranda, emails, briefing notes, decision documents, or operational directives indicating that the CARM Help Desk will be discontinued as of March 31, 2026. Specifically, records from November 1, 2025, to January 31, 2026, identifying the total number of inquiries received by the CARM Help Desk broken down by channel, including phone and email inquiries and online portal submissions. Finally, records indicating staffing levels assigned to support the CARM Help Desk, including the number of full-time equivalents, the number of officers or agents assigned and any changes in staffing during that period.