Completed Access to Information Requests

Clarified on December 15, 2025: Recourse mechanism = any mechanism, including: Informal Conflict Resolution, Harassment and Violence, Labour Relations, Occupational Health and Safety, Values and Ethics, Disclosure of Wrongdoing, Ombuds Office, Union, Assistant Deputy Minister, Deputy Minister, Minister; Documentation = any record whether virtual, by phone, in person, electronic or hard copy means that was relayed to management or a recourse mechanism Management = Supervisors, Managers and Executives Grievance = a record formally filed by a Union on behalf of an employee(s) against management Intervention request: any individual, group or organization that submits a record in the pursuit of resolving a formal or informal complaint Formal complaint = complaint, disclosure, notice of occurrence, grievance or legal action that followed a formally established process through any recourse mechanism and specifically that was filed against management Informal complaint = complaint, disclosure or notice with any recourse mechanism which did not proceed through a formal process (example, dropped or resolved through other means) or that was communicated to management to address Original Text: Provide stats on the number of formal and informal complaints, grievances and intervention requests and notices received by managers and executives at the Accessible Canada Directorate (Income Security and Social Development) ESDC - identified by type of complaint, year and group from: disability community and advocates; Indigenous I First Nations representative and organizations; employees of ACD; Other. Include whether the complaint is active, resolved, closed without resolution and their related duration. Date of records: 2020-01-01 to 2025-11-21.