Access to Information Modernization Action Plan Tracker

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Action:
Update policies to provide guidance on the importance of official languages and accessibility in responding to access to information (ATI) requests, assisting requesters, and fulfilling proactive publication requirements.
Organization:
Treasury Board of Canada Secretariat
Category:
(C01) Improving Services to Canadians
Subcategory:
(C01.3) Actions to provide modern digital tools and improve request processing
Status:
Completed
Action Number:
C01.3.7
Target Date:
Fiscal Year 2023-24
Benefits:

ATI professionals are aware of their responsibility to deliver services that are accessible and available in both official languages.

Everyone who submits an ATI request or accesses proactive publications receives the same level of service, in the official language of their choice.

Results:

In July 2022 and June 2023, Treasury Board of Canada Secretariat completed updates to the ATI policy suite, which included clear direction in the Directive on Access to Information Requests (sub-section 4.1.14) and the Directive on Proactive Publication under the Access to Information Act (sub-section 4.1.5) on the responsibilities of public servants to consistently deliver services in line with the Government of Canada's accessibility and official languages requirements.