Contract Details: 8827210023

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Contract

Vendor Name:
KORAH LIMITED
Description:
Computer services (includes IT solutions/deliverables as well as IT managed services)
Economic Object Code:
812
Instrument Type:
Amendment
Commodity Type:
Service
Commodity Code:
AJ21
Organization:
Immigration, Refugees and Citizenship Canada
Vendor Postal Code:
L3R
Additional Comments:
The department manages several official social media accounts through which they provide answers to questions from Clients. To modernize response and information sharing the department has invested in developing and operating a Chatbot Solution (CS); which has answered 140,000 questions (60,000 of which were answered by the (CS) during a recent testing period. This requirement will try to replicate the current success on a larger scale via integration with the department’s website. The department expects to be able to communicate through a variety of media, including cost-effective options and innovative technologies via the deliverables of this requirement.
Buyer Name:
NA

Date and Value

Reporting Period:
2024-2025-Q1
Contract Date:
Jun 29, 2021
Contract Period Start Date:
Jun 29, 2021
Contract Period End or Delivery Date:
Jun 27, 2025
Total Contract Value:
$1,048,640.00
Original Contract Value:
$282,500.00
Amendment Value:
$255,380.00

Applicable Trade Agreements

Canadian Free Trade Agreement
Canada-Chile Free Trade Agreement
Canada-Colombia Free Trade Agreement
World Trade Organization – Agreement on Government Procurement
Canada-Honduras Free Trade Agreement
Canada-Korea Free Trade Agreement
Canada-Panama Free Trade Agreement
Canada-Peru Free Trade Agreement
Canada-Ukraine Free Trade Agreement

Additional Details

Procurement Identification Number:
8827210023
Solicitation Procedure:
Competitive – Selective Tendering
Limited Tendering Reason:
None
Contracting Entity:
Call-up or Contract Against a Standing Offer or Supply Arrangement Agreement established by Public Services and Procurement Canada
Standing Offer Number:
EN578-180001/B
Trade Agreement Exceptions and Exclusions:
None
Comprehensive Land Claims Agreement:
Not Applicable
Procurement Strategy for Indigenous Business:
1. None
Indigenous Business excluding PSIB:
No
Intellectual Property:
Contractor Owned
Potential Commercial Exploitation:
No
Former Public Servant:
No
Ministers Office Contracts:
No
Country of Vendor:
Canada
Number of Bids:
3
Article 6 Government Contract Exceptions:
Not applicable
Award Criteria:
Not applicable
Socio-Economic Indicator:
None