Contract Details: 7122662
Contract
Vendor Name:
ACCENTURE INC
Description:
Information technology and telecommunications consultants
Economic Object Code:
473
Instrument Type:
Contract
Commodity Type:
Service
Commodity Code:
D302
Organization:
Immigration, Refugees and Citizenship Canada
Vendor Postal Code:
M5H
Additional Comments:
This TA is for the provision of work related to the Immigration, Refugees, and Citizenship Canada (IRCC) Digital Platform Modernization (DPM) Phase 3 (Project 2) Client Experience Platform (CXP). This TA will implement the future state client support experience and modernized client support service delivery model; specifically, by introducing the foundational capabilities for client relationship management (CRM) that will ensure that client enquiries are managed consistently, efficiently and effectively across all channels (omni-channel support) within IRCC and with key partners who interact with clients along their service journey.
Buyer Name:
Menihardt, Jerry
Date and Value
Reporting Period:
2024-2025-Q4
Contract Date:
Feb 28, 2025
Contract Period Start Date:
Mar 3, 2025
Contract Period End or Delivery Date:
Aug 15, 2025
Total Contract Value:
$4,502,064.06
Original Contract Value:
$4,502,064.06
Applicable Trade Agreements
| Canadian Free Trade Agreement |
| Canada-Chile Free Trade Agreement |
| Canada-Colombia Free Trade Agreement |
| Comprehensive Economic Free Trade Agreement |
| World Trade Organization – Agreement on Government Procurement |
| Canada-Honduras Free Trade Agreement |
| Canada-Korea Free Trade Agreement |
| Canada-Panama Free Trade Agreement |
| Canada-Peru Free Trade Agreement |
| Comprehensive and Progressive Agreement for Trans-Pacific Partnership |
| Canada-Ukraine Free Trade Agreement |
Additional Details
Procurement Identification Number:
7122662
Solicitation Procedure:
Competitive – Open Bidding
Limited Tendering Reason:
None
Contracting Entity:
Contract awarded by PSPC on behalf of the client department.
Trade Agreement Exceptions and Exclusions:
None
Comprehensive Land Claims Agreement:
Not Applicable
Procurement Strategy for Indigenous Business:
1. None
Indigenous Business excluding PSIB:
No
Intellectual Property:
Contractor Owned
Potential Commercial Exploitation:
No
Former Public Servant:
No
Ministers Office Contracts:
No
Country of Vendor:
Canada
Number of Bids:
7
Article 6 Government Contract Exceptions:
Not applicable
Award Criteria:
Highest Combined Rating of Technical Merit and Price
Socio-Economic Indicator:
Federal Contractors Program for Employment Equity