Contract Details: 4500014684
Contract
Vendor Name:
PRICEWATERHOUSECOOPERS LLP, ESIT CANADA ENTERPRISE SERVICES CO. ESIT CANADA SERVICES AUX ENTREPRISES CIE, IN JV
Description:
Information technology and telecommunications consultants
Economic Object Code:
473
Instrument Type:
Contract
Commodity Type:
Service
Commodity Code:
80160000
Organization:
Employment and Social Development Canada
Vendor Postal Code:
M5J
Comments:
For a contract with task authorizations, the realized amount of the contract is contingent on the number of task authorizations issued and may be less than the amount proactively published, dependent on the operational requirements of the department.
Additional Comments:
Service Canada Service Delivery Network (SDN) Operational Evolution – Workforce Management, Training and Feedback. 1. To develop an integrated workforce management (IWFM) and omnichannel resource determination model (RDM) guidance framework that provides specifics about required actions and process flows with emphasis on forecasting, capacity planning, and resource costing. The Contractor’s work will support the Integrated Workload/Workforce Management Branch (IWWMB) in making incremental improvements to staffing requirements and resource allocation across the operational network, as well as providing tools which Employment and Social Development Canada can use in the rollout of the Employment Insurrance on Benifits Delivery Modernisation project. 2. To develop a national omnichannel Post-Training Monitoring (PTM) framework for service officers that provides consistent program-agnostic post-training requirements with emphasis on coaching, feedback and quality assessment approaches and expectations to measure newly, effectively, and consistently acquired skills. The Contractor’s work will benefit operations, with the framework’s ultimate implementation expected to standardize and expedite onboarding times and demonstration of job readiness, gradually increasing service quality as well as the capacity to handle workload and achieve service-level expectations. 3. To develop an employee onboarding guide and partner onboarding processes and procedures, supporting the final stages of operationalizing the Employee Feedback program.
Buyer Name:
Patrick Blais
Date and Value
Reporting Period:
2024-2025-Q4
Contract Date:
Jan 15, 2025
Contract Period Start Date:
Jan 20, 2025
Contract Period End or Delivery Date:
Mar 31, 2025
Total Contract Value:
$1,511,921.25
Original Contract Value:
$1,511,921.25
Applicable Trade Agreements
| Canadian Free Trade Agreement |
| Canada-Chile Free Trade Agreement |
| Canada-Colombia Free Trade Agreement |
| Comprehensive Economic Free Trade Agreement |
| World Trade Organization – Agreement on Government Procurement |
| Canada-Honduras Free Trade Agreement |
| Canada-Korea Free Trade Agreement |
| Canada-Panama Free Trade Agreement |
| Canada-Peru Free Trade Agreement |
| Comprehensive and Progressive Agreement for Trans-Pacific Partnership |
| Canada-Ukraine Free Trade Agreement |
| Canada-United Kingdom Trade Continuity Agreement |
Additional Details
Procurement Identification Number:
4500014684
Solicitation Procedure:
Competitive – Open Bidding
Limited Tendering Reason:
None
Contracting Entity:
Contract awarded by PSPC on behalf of the client department.
Trade Agreement Exceptions and Exclusions:
None
Comprehensive Land Claims Agreement:
Not Applicable
Procurement Strategy for Indigenous Business:
1. None
Indigenous Business excluding PSIB:
No
Intellectual Property:
Contractor Owned
Potential Commercial Exploitation:
No
Former Public Servant:
No
Ministers Office Contracts:
No
Country of Vendor:
Canada
Number of Bids:
0
Article 6 Government Contract Exceptions:
Not applicable
Award Criteria:
Not applicable
Socio-Economic Indicator:
Federal Contractors Program for Employment Equity