Contract Details: 4500017400

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Contract

Vendor Name:
TEKSYSTEMS
Description:
Information technology and telecommunications consultants
Economic Object Code:
473
Instrument Type:
Contract
Commodity Type:
Service
Commodity Code:
81110000
Organization:
Employment and Social Development Canada
Vendor Postal Code:
K1P
Comments:
For a contract with task authorizations, the realized amount of the contract is contingent on the number of task authorizations issued and may be less than the amount proactively published, dependent on the operational requirements of the department.
Additional Comments:
Contact Centre Modernization The current Employment and Social Development Canada contact centre solutions are approaching contract end in the second quarter of 2027 and include aging platforms that present business and technology risks, particularly the Hosted Contact Centre Solution. To ensure continuity of critical services to Canadians and alignment with Government of Canada cloud first direction, Employment and Social Development Canada, in collaboration with Shared Services Canada as the lead for contact centre service delivery and procurement, is modernizing its contact centre environment. The Contact Centre Modernization initiative includes the migration of existing Employment and Social Development Canada contact centres to a modern, cloud based Contact Centre as a Service solution. This solution will provide a unified platform enabling Service Officers to deliver client services through multiple channels, including voice, chat, email, and text messaging. The solution will include modern operational capabilities such as intelligent routing, real time monitoring, analytics, and reporting to support efficient, reliable, and client centred service delivery. In addition to the core Contact Centre as a Service platform, the modernization includes the implementation of related operational capabilities, including knowledge management, workforce management for scheduling and capacity, workload management to support improved task distribution, and a skills repository. These capabilities will replace multiple legacy and ad hoc tools currently in use. This requirement fulfills an essential operational need to replace expiring solutions, reduce technology and service delivery risk, and support a modern, integrated contact centre environment.
Buyer Name:
Jie (Jessica) Bai

Date and Value

Reporting Period:
2026-2027-Q1
Contract Date:
Jun 30, 2026
Contract Period Start Date:
Jul 14, 2026
Contract Period End or Delivery Date:
Dec 11, 2026
Total Contract Value:
$50,685.58
Original Contract Value:
$50,685.58

Applicable Trade Agreements

Canadian Free Trade Agreement
Canada-Chile Free Trade Agreement
Canada-Colombia Free Trade Agreement
Comprehensive Economic Free Trade Agreement
World Trade Organization – Agreement on Government Procurement
Canada-Honduras Free Trade Agreement
Canada-Korea Free Trade Agreement
Canada-Panama Free Trade Agreement
Canada-Peru Free Trade Agreement
Comprehensive and Progressive Agreement for Trans-Pacific Partnership
Canada-Ukraine Free Trade Agreement
Canada-United Kingdom Trade Continuity Agreement

Additional Details

Procurement Identification Number:
4500017400
Solicitation Procedure:
Competitive – Selective Tendering
Limited Tendering Reason:
None
Contracting Entity:
Contract awarded by PSPC on behalf of the client department.
Standing Offer Number:
EN578-170432/280/EI
Trade Agreement Exceptions and Exclusions:
None
Comprehensive Land Claims Agreement:
Not Applicable
Procurement Strategy for Indigenous Business:
1. None
Indigenous Business excluding PSIB:
No
Intellectual Property:
Contractor Owned
Potential Commercial Exploitation:
No
Former Public Servant:
No
Ministers Office Contracts:
No
Country of Vendor:
Canada
Number of Bids:
0
Article 6 Government Contract Exceptions:
Not applicable
Award Criteria:
Highest Combined Rating of Technical Merit and Price
Socio-Economic Indicator:
Federal Contractors Program for Employment Equity