Contract Details: 4500014960
Contract
Vendor Name:
GATESTONE & CO. INC.
Description:
Other business services not elsewhere specified
Economic Object Code:
859
Instrument Type:
Amendment
Commodity Type:
Service
Commodity Code:
81161700
Organization:
Employment and Social Development Canada
Vendor Postal Code:
M3B
Comments:
For a contract with task authorizations, the realized amount of the contract is contingent on the number of task authorizations issued and may be less than the amount proactively published, dependent on the operational requirements of the department. This contract includes one or more amendments.
Additional Comments:
Gatestone services delivery costs. This contract sets out the requirements regarding 1 800 O-Canada Contact Centre (CC) Services for Employment and Social Development Canada (ESDC). The Project implements the evolution of 1 800 O-Canada and associated Customized Information Services (CIS) from the current service delivery model —in which CC Agents, Supervisory and Operational Services are provided through a third party contractor and where Facilities, technical and telephony infrastructure, and overarching management services are provided by ESDC—to a model in which the CC Services and the Facilities housing agents, supporting staff and infrastructure are provided by the Contractor and the core contact centre management platform, knowledgebase and supporting infrastructures continue to be provided by Canada.
Buyer Name:
NA
Date and Value
Reporting Period:
2025-2026-Q4
Contract Date:
Feb 19, 2025
Contract Period Start Date:
Apr 1, 2025
Contract Period End or Delivery Date:
Mar 31, 2026
Total Contract Value:
$20,065,421.48
Original Contract Value:
$15,141,767.40
Amendment Value:
-$292,692.60
Applicable Trade Agreements
| Canadian Free Trade Agreement |
Additional Details
Procurement Identification Number:
4500014960
Solicitation Procedure:
Competitive – Open Bidding
Limited Tendering Reason:
None
Contracting Entity:
Contract awarded by PSPC on behalf of the client department.
Trade Agreement Exceptions and Exclusions:
None
Comprehensive Land Claims Agreement:
Not Applicable
Procurement Strategy for Indigenous Business:
1. None
Indigenous Business excluding PSIB:
No
Intellectual Property:
No IP Terms in Contract
Former Public Servant:
No
Ministers Office Contracts:
No
Country of Vendor:
Canada
Number of Bids:
0
Article 6 Government Contract Exceptions:
Not applicable
Award Criteria:
Not applicable
Socio-Economic Indicator:
Federal Contractors Program for Employment Equity