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This evaluation of the Health Care Benefits and Services Program was conducted in accordance with Veterans Affairs Canada's (VAC) approved multi-year, risk-based Evaluation Plan 2012-2017. The Health Care Benefits and Services Program, commonly referred to as the Treatment Benefits Program, provides Veteran recipients with access to extended health care. There are 14 benefits and services groups comprising a wide range of offerings. An overview of the benefits and services can be found in Appendix A.

Policies related to the Veterans Independence Program (VIP).

Policies related to Long Term Care.

Policies related to Health Care Eligibility.

Policies related to the War Veterans Allowance.

The purpose of this evaluation is to assess both the relevancy and performance of the Residential Treatment Clinic for Operational Stress Injuries (RTCOSI - hereinafter referred to as the RTC) at Ste. Anne's Hospital. The recent commencement of the RTC's operation in February 2010, has limited the assessment of performance to the immediate outcome of program reach. Veterans Affairs Canada (VAC) defines an operational stress injury (OSI) as any persistent psychological difficulty resulting from operational duties performed while serving in the Canadian military or executing duties serving as a member of the RCMP.

This audit focused on whether Veterans Affairs Canada was taking appropriate actions to reduce wait times for veterans applying to receive disability benefits that they are entitled to in order to support their well‑being.

The Research Directorate is responsible for the development and transfer of applied research and information in support of the health and well-being of Veterans, Canadian Forces members and their families, and members of the RCMP.

Please note that applied health research is generally only available in the language in which it was originally prepared. These reports have been made available to policy and decision makers to facilitate improved uptake and knowledge exchange, and to aid in the process of evidence-based decision making. All research summaries, where available, have been translated.

Policies related to the Disability Pension.

The War Veterans Allowance (WVA) Program, which began in 1930, provides monthly financial support to low-income war service Veterans and civilians (e.g., Overseas Welfare Workers, Auxiliary Services Personnel) or their survivors/dependents to help them meet their basic needs.

This evaluation was conducted in accordance with Section 42.1 of the Financial Administration Act which requires that every federal department conducts a review of the relevance and effectiveness of each ongoing program of grants and contributions programs every five years.