Open Government Portal

This table contains 72 series, with data for years 1998 - 2000 (not all combinations necessarily have data for all years), and is no longer being released. This table contains data described by the following dimensions (Not all combinations are available): Geography (1 item: Canada); Type of resident (3 items: Resident;Non-resident;Ex-resident); Estimates (2 items: Number of shelters;Percent); Type of in-house service (12 items: Individual counselling;Group counselling/support;Programs for child witnesses or victims of abuse;Culturally sensitive services for Aboriginal children; ...).

The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the expectation of the service level standards in place with customers. Calculation / formula: The number of days from receipt of a formal request from a client organization in the request intake system to the delivery of the account. Formula is total number of requests (all levels of complexity) filled within service level standards divided by the total number of requests (all levels of complexity) times 100%.

The Catalogue of IM/IT Services is a trusted record of the IM/IT Service Offerings rendered to National Defence and Canadian Armed Forces users on the designated network (DWAN) by service provider organizations across the Defence Information Program.

Based on the Profile of the Government of Canada's Information Technology (IT) Services and Information Management (IM) Services, the Catalogue is all-encompassing, containing service offerings which are available by request an end-user and those which are only used by technical support staff (not requestable by end-users). It reflects extensive research and an ongoing engagement with Environmental Chiefs of Staff (ECS)/Level 1 (L1) stakeholders.

Information on making an Access to Information or Privacy (ATIP) request to Shared Services Canada including: possible delays in treating requests, submitting a request online, mailing requests, forms and frequently asked questions.

Additional resources include Shared Services Canada contact information and a list of links to useful information relating to Access to Information and Privacy.

Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed within established service levels / total number of software requests completed X 100 = %. Baseline: 10 days for processing requests using existing standing offers 80.00% of the time.

The objective of this audit was to provide reasonable assurance to Shared Services Canada (SSC) regarding the accuracy of the invoicing reports provided by the service provider of the Email Transformation Initiative (ETI) services. The scope of the audit included the service provider’s invoicing processes and controls, including all records and systems in support of ETI invoicing and billing from February 1, 2015, to July 31, 2016. The audit focused on four main areas of the billing process: Mailbox reporting, BlackBerry management services, Service level targets, Change request approval process.

Contains monthly usage statistics of the ATIP Online Request Service.

Listing of departmental general ATIPP requests posted online by year, month, department, request number, summary of request, number of pages, outcome of request, processing fees paid and application fees paid.

Requests for personal information received by Public
Services and Procurement Canada under the Privacy Act.

Requests for access to records received by Public Services and Procurement Canada under the Access to Information Act