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In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”. 1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services. 1. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner.

The Legal Aid Survey was a Canada Centre for Justice Statistics (CCJS)/Statistics Canada annual survey on revenues. Expenditures, personnel, and caseload statistics associated with the administration and delivery of legal aid in Canada. The Legal Aid Survey was first conducted in1983-84, and the data was last published in 2016 (for the fiscal year 2014-16). After the discontinuation of the Legal Aid Survey in 2016, the Department of Justice (JUS) began data collection and reporting in-house.

On March 23, 2004, the Government announced a new policy on the mandatory publication of contracts over $10,000. At the time, certain types of contracts were excluded from the proactive disclosure requirements, chief among these being contracts for legal services. TBS has revised the Treasury Board Guidelines on the Proactive Disclosure of Contracts to remove the exemption for contracts for legal services. Under the current guidelines, the only contracts exempted from proactive disclosure obligations are those where disclosure of information would compromise criminal investigations, national security, negotiations or public safety.

To minimize the impacts of the COVID-19 pandemic on the justice system, the Department of Justice has put in place temporary e-service measures for service on the Crown. Service on the Crown relates to commencing proceedings (legal action) against the Crown. To initiate service on the Crown, the Attorney General of Canada or any other Minister of the Crown, the public or their legal representative can now serve the appropriate Justice Canada regional office by email or fax. The Crown will accept materials received via e-service.

[ARCHIVED] Community Counts data is retained for archival purposes only, such as research, reference and record-keeping. This data has not been maintained or updated. Users looking for the latest information should refer to Statistics Canada’s Census Program (https://www12.statcan.gc.ca/census-recensement/index-eng.cfm?MM=1) for the latest data, including detailed results about Nova Scotia. This table reports injuries and associated hospitalization.

Each January and July, SSC’s partners fill out a long-form questionnaire on trends in service delivery performance and engagement practices.

The mandate of Justice Canada’s internal audit function is to help Justice Canada achieve its strategic outcomes by using a systematic and disciplined approach to assess and contribute to the continuous improvement of its risk management, internal control, and governance processes. The results of Justice Canada's audits are posted on our Web site to promote public accountability and transparency. The objective of publishing departmental internal audit performance results, in the form of key compliance attributes, is to provide pertinent information to stakeholders (Canadians, parliamentarians) regarding the professionalism, performance and impact of the internal audit function in departments.

The 2011 Internal Audits address: People Soft Human Resources Management System, Legal Agent Account Verification Process, Staffing/Resource Function, Tax Law Services (Ottawa Section), Tax Law Services (Prairie Region), Departmental Legal Services Unit (Canada Border Services Agency), Regional Contracting

Public feedback submitted to the Ontario Seniors' Secretariat. The data measures public satisfaction with the information on seniors' programs and services contained in "A Guide to Programs and Services for Seniors in Ontario".

Legal clinics in Canada may provide a variety of services, the most usual being free legal information, summary advice, coaching, and representation to low-income clients who meet certain eligibility criteria. Although one or more of these core services may exist in any given clinic, there is no national mandated model of service (in terms of either type or extent of service) for clinics in Canada. This study describes legal clinics in the country concerning funding and delivery models, profiles of clients and their legal needs, data collection, and measures put in place to serve clients in the context of COVID-19. Three methodologies explore the similarities and differences across the country: a literature review, an on-line scan of clinics, and interviews with key informants in all 13 jurisdictions.