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The objective of the audit was to provide assurance on the adequacy of information technology (IT) asset management at Shared Services Canada (SSC) and to ensure compliance with government policies and SSC procedures. The scope of the audit included SSC’s IT asset management (ITAM) processes, tools and controls including the application of these processes, tools and controls from September 1, 2014, to September 30, 2015.

Effective project management is critical for Shared Services Canada (SSC) to deliver on its mandate. To mitigate vulnerabilities in project management, the SSC Project Management Centre of Excellence (PMCoE) defined and implemented SSC’s Project Management Framework (PMF). A primary component of the PMF was the Project Management (PM) Directive. This audit provides assurance as to whether appropriate systems, processes and controls for managing projects were in place at SSC to support the achievement of SSC’s mandate.

The objectives of this audit are to provide assurance that the Project Management and Delivery Operating Guide is aligned with the Project Governance Framework; that the guide has been communicated effectively to stakeholders within SSC; and that SSC projects are following the Project Management and Delivery Operating Guide and Project Governance Framework.

This fact sheet provides an overview of changes made to the Shared Services Canada (SSC) Act concerning the delegation of SSC procurement authorities.

As part of its efforts to modernize how the federal government manages its information technology infrastructure, Shared Services Canada (SSC) initiated a comprehensive Government of Canada-wide business transformation hinging on six core infrastructure programs. These programs entail greater complexity and magnitude than typical programs, and as such, they were identified and recommended to be reviewed as a suite of system under development (SUD) audits by SSC’s Departmental Audit Committee. To support SSC in managing this complex transformation, the Office of Audit and Evaluation conducted quarterly SUD audit programs of SSC’s Information Technology (IT) infrastructure programs in 2016-17 and 2017-18. This report provides a summary of three of the four 2017-18 SUD audits on the topics of project management; activities vs projects, data centre consolidation; data centre closures, cyber and IT security; IT security requirements in procurements.

Shared Services Canada (SSC) plays a vital role in supporting the Government departments that are providing critical services to Canadians.

Amid the current COVID-19 Pandemic, SSC is working with Government departments and agencies to ensure that IT infrastructure and telecommunications needs across the Government of Canada continue to be met.

The questions and answers that follow are general, and provide insight how SSC is supporting the work of federal public servants across Canada as they deliver services to Canadians when they need it most.

This audit provides assurance to the President of Shared Services Canada (SSC) and the Departmental Audit and Evaluation Committee that SSC’s account verification process for telephony services was effectively designed. The scope of the audit included the practices for certification for FAA section 34 and section 33 as well as expenditure initiation. The following policy instruments were taken into consideration: Financial Administration Act; Directive on Account Verification; Directive on Delegation of Financial Authorities for Disbursements; and Directive on Expenditure Initiation and Commitment Control.

Shared Services Canada (SSC) recently established a Centre of Expertise in Agile and Innovative Procurement (CoEAIP). The CoEAIP will explore and test agile and innovative procurement practices and share this expertise throughout the federal government.

The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and relationships with, its partners and clients. The scope of the audit included the controls, processes and functions within the Information Technology Infrastructure Library service lifecycle related to demand and relationship management with SSC’s partners and clients.

Three years ago, Mr. Gilles Dufour, Director General, Business Planning and Client Support Division, saw that Shared Services Canada (SSC) was sitting on a goldmine of data. However, silos of data systems across the department limited his ability to provide accurate analytics.