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Found 10 records similar to Percentage of Time the Mobile Device Services Cellular Network is Available

Federal

This indicator reports on the SSC Enterprise IT security services that are part of the SSC service catalogue. This indicator is an aggregation of myKEY, Secure Remote Access and External Credential Management. These services best represent CITS’ ability to secure IT infrastructure. Calculation / formula:
Numerator: Total time (# hours, minutes, and seconds) the infrastructure security services are available (i.e.

Last Updated: May 12, 2021
Date Published: Feb. 25, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  Departmental Results Framework, Departmental Results Indicators, Cyber and IT Security
Federal

This indicator measures the percentage of external service standards targets that were met or mostly met within 5% of their target.

Last Updated: Feb. 26, 2020
Date Published: Feb. 26, 2020
Organization: Canada Revenue Agency
Formats: CSV HTML
Keywords:  Canada Revenue Agency, CRA, tax, service standards, services, external services
Federal

This indicator measures the percentage of external service standards targets that were met or mostly met within 5% of their target.

Last Updated: Dec. 7, 2020
Date Published: Nov. 23, 2020
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  Canada Revenue Agency, CRA, tax, service standards, services, external services
Federal

Data centre facilities availability is a key indicator for without the proper facilities, power, cooling and the computing equipment will not be able to operate. Data Centre Facilities represent the physical Enterprise Data Centre Facilities. Calculation / formula: Measured uptime ((Number of days in month * 24 hours) – (Sum of the Duration (in hours) of all Critical Facility Incidents in month)) / Total time (Number of days in month * 24 hours) x 100. Does not include scheduled shutdowns for maintenance downtime in calculation.

Last Updated: Apr. 19, 2021
Date Published: Feb. 6, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  Departmental Results Framework, Departmental Results Indicators, Data Centre, Data Centre Facility
Federal

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC Virtual Inventory completed X 100 = %
Baseline: 10 days for processing Hardware requests ordered against SSC Virtual Inventory offers 90.00% of the time. Definitions: Defined in accordance with the Treasury Board Contracting Policy and Notice CPN 2007-4. As a result of executing Requests for Volume Discounts (RVD), SSC maintains virtual inventories of devices enabling customers to buy devices at discounted prices and with very fast turnaround times.

Last Updated: Jun. 16, 2021
Date Published: Mar. 18, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  Departmental Results Framework, Departmental Results Indicators, Email and Workplace Technology, Hardware Provisioning
Federal

Shared Services Canada (SSC) plays a vital role in supporting the Government departments that are providing critical services to Canadians.

Amid the current COVID-19 Pandemic, SSC is working with Government departments and agencies to ensure that IT infrastructure and telecommunications needs across the Government of Canada continue to be met.

The questions and answers that follow are general, and provide insight how SSC is supporting the work of federal public servants across Canada as they deliver services to Canadians when they need it most.

Last Updated: Apr. 2, 2020
Date Published: Mar. 24, 2020
Organization: Shared Services Canada
Formats: HTML
Keywords:  COVID-19, IT
Federal

Software provisioning provides an end-to-end request fulfillment process for Workplace Technology Devices (WTD) software. This metric is the percentage of time that SSC completes a software request within established service levels. Calculation / formula: Number of software requests completed within established service levels / total number of software requests completed X 100 = %. Baseline: 10 days for processing requests using existing standing offers 80.00% of the time.

Last Updated: May 19, 2021
Date Published: Mar. 18, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  Departmental Results Framework, Departmental Results Indicators, Email and Workplace Technology, Software Provisioning
Federal

Measures operation efficiency by comparing annual procurement costs as a proportion of the three-year annual average of the total value of contracts entered into by the organization. Calculation / formula: [(Annual Cost of Procurement Services)/(3-Year Annual Avg. of the Total Value of Contracts Entered Into)] * 100

Cost of Procurement Services is defined as the total annual costs (expenditures) for SSC procurement services, including salary and O&M. Contract Value is defined as the three-year annual average of the total value of contract entered into by the organization.

Last Updated: Feb. 18, 2021
Date Published: Apr. 30, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  Departmental Results Framework, Departmental Results Indicators, Customer Relationships and Service Management
Federal

In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.

Last Updated: Apr. 29, 2020
Date Published: Feb. 14, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  CSFI, Customer Satisfaction, Feedback, Services, Rating, Client Service
Federal

The objective of this audit was to provide assurance that appropriate controls, processes and functions had been defined for Shared Services Canada (SSC) to proactively manage the demands of, and relationships with, its partners and clients. The scope of the audit included the controls, processes and functions within the Information Technology Infrastructure Library service lifecycle related to demand and relationship management with SSC’s partners and clients.

Last Updated: Aug. 7, 2019
Date Published: Sep. 5, 2018
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Information Technology Infrastructure Library, controls, processes, functions
Date modified: