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Found 10 records similar to Percentage of Software Requests Fulfilled Within Established Service Level Standards

Federal

This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC Virtual Inventory completed X 100 = %
Baseline: 10 days for processing Hardware requests ordered against SSC Virtual Inventory offers 90.00% of the time. Definitions: Defined in accordance with the Treasury Board Contracting Policy and Notice CPN 2007-4. As a result of executing Requests for Volume Discounts (RVD), SSC maintains virtual inventories of devices enabling customers to buy devices at discounted prices and with very fast turnaround times.

Last Updated: Aug. 18, 2022
Date Published: Mar. 18, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  Departmental Results Framework, Departmental Results Indicators, Email and Workplace Technology, Hardware Provisioning
Federal

The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the expectation of the service level standards in place with customers. Calculation / formula: The number of days from receipt of a formal request from a client organization in the request intake system to the delivery of the account. Formula is total number of requests (all levels of complexity) filled within service level standards divided by the total number of requests (all levels of complexity) times 100%.

Last Updated: Apr. 15, 2022
Date Published: Jan. 21, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  Departmental Results Framework, Departmental Results Indicators, Data Centres, Cloud Brokering
Provincial

Most of these events involved community evacuations, significant structural loss and/or involvement of a Ministry of Natural Resources (MNR) Emergency Response Officer. Events include those assigned to MNR by an Order-In-Council under the Emergency Management and Civil Protection Act as well as events where MNR provided requested emergency response assistance. These events fall into one of ten type categories: * dam failure * drought /low water * erosion * flood * forest fire * soil and bedrock instability * Petroleum Resource Center event * EMO requested assistance * continuity of operations event * other requested assistance This product requires the use of GIS software. *[MNR]: Ministry of Natural Resources *[GIS]: geographic information system

Last Updated: Jul. 22, 2022
Date Published: Jan. 11, 2020
Organization: Government of Ontario
Formats: other HTML ZIP ESRI REST
Keywords:  Economy and Business, Environment and Natural Resources, Environment and energy, Government information
Federal

The evaluation team examined Distributed Computing Services (DCS) provided by Shared Services Canada (SSC) to a group of client organizations on a cost-recovery basis. DCS encompass a range of services that support the provisioning and functionality of employee workstations and computing environments, such as desktop engineering, deployment and ongoing technical support. SSC’s work in consolidating government-wide procurement of software and hardware was excluded from the evaluation. The objective of this evaluation, as per the Treasury Board Policy on Evaluation, was to determine the relevance and performance of DCS.

Last Updated: Aug. 7, 2019
Date Published: Aug. 1, 2017
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Distributed Computing Services
Provincial

Information included for each ministry includes: * number of requests completed * number of requests completed within 30 days * number of requests completed within extended timelines * number of requests not completed within statutory timelines * appeals filed with the Information and Privacy Commissioner of Ontario

Last Updated: Jul. 21, 2022
Date Published: Jan. 11, 2020
Organization: Government of Ontario
Formats: CSV HTML
Keywords:  Government and Finance, Government
Federal

Virtualization is a software-based technology used to create software versions of IT systems and services that are traditionally implemented in separate physical hardware. These software versions, or virtual instances, can dramatically increase efficiency and decrease costs; you can use hardware to its full capacity by distributing its capabilities among many different services. Before implementing virtualization software in your organization, you should understand the associated risks and ensure you protect your network, systems, and information.

Last Updated: Dec. 23, 2020
Date Published: Sep. 16, 2020
Organization: Communications Security Establishment Canada
Formats: PDF HTML
Keywords:  Network Security, Risk Management
Federal

The list below summarizes completed requests for Health Canada to use its authority to disclose confidential business information (CBI).

Last Updated: Jun. 2, 2021
Date Published: Nov. 1, 2020
Organization: Health Canada
Formats: HTML
Keywords:  completed requests, disclosure of confidential business information, Food and Drugs Act
Federal

Health Canada issues Medical Device Establishment Licences (MDELs) to companies that import, distribute or manufacture Class I devices, and importers and distributors of Class II, III and IV devices. Establishments that do not respond to Health Canada's requests or provide the requested documents will have their MDEL suspended.

Last Updated: Apr. 30, 2021
Date Published: Mar. 15, 2021
Organization: Health Canada
Formats: HTML
Keywords:  COVID-19, guidance, Medical Device Establishment Licence (MDEL), suspensions
Federal

Information on making an Access to Information or Privacy (ATIP) request to Shared Services Canada including: possible delays in treating requests, submitting a request online, mailing requests, forms and frequently asked questions.

Additional resources include Shared Services Canada contact information and a list of links to useful information relating to Access to Information and Privacy.

Last Updated: Oct. 30, 2020
Date Published: Aug. 16, 2013
Organization: Shared Services Canada
Formats: HTML
Keywords:  Shared Services Canada, Access to Information Act, Privacy Act
Federal

Dataset used to calculate the ratio of formal Access to Information requests that have been responded to within the statutory time limits

Last Updated: Apr. 13, 2022
Date Published: Nov. 28, 2018
Organization: Library and Archives Canada
Formats: CSV
Keywords:  Access to Information (ATI) requests, time limits
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