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Found 10 records similar to Percentage of Software Requests Fulfilled Within Established Service Level Standards
This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers. Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC Virtual Inventory completed X 100 = %
Baseline: 10 days for processing Hardware requests ordered against SSC Virtual Inventory offers 90.00% of the time. Definitions: Defined in accordance with the Treasury Board Contracting Policy and Notice CPN 2007-4. As a result of executing Requests for Volume Discounts (RVD), SSC maintains virtual inventories of devices enabling customers to buy devices at discounted prices and with very fast turnaround times.
The average time to fulfill brokered cloud hosting service requests reflects the Shared Services Canada rate of response to client requests which is an effective indicator of the brokering service. The percentage will indicate the proportion of the requests that have been filled within the expectation of the service level standards in place with customers. Calculation / formula: The number of days from receipt of a formal request from a client organization in the request intake system to the delivery of the account. Formula is total number of requests (all levels of complexity) filled within service level standards divided by the total number of requests (all levels of complexity) times 100%.
Most of these events involved community evacuations, significant structural loss and/or involvement of a Ministry of Natural Resources (MNR) Emergency Response Officer. Events include those assigned to MNR by an Order-In-Council under the Emergency Management and Civil Protection Act as well as events where MNR provided requested emergency response assistance. These events fall into one of ten type categories: * dam failure * drought /low water * erosion * flood * forest fire * soil and bedrock instability * Petroleum Resource Center event * EMO requested assistance * continuity of operations event * other requested assistance This product requires the use of GIS software. *[MNR]: Ministry of Natural Resources *[GIS]: geographic information system
The evaluation team examined Distributed Computing Services (DCS) provided by Shared Services Canada (SSC) to a group of client organizations on a cost-recovery basis. DCS encompass a range of services that support the provisioning and functionality of employee workstations and computing environments, such as desktop engineering, deployment and ongoing technical support. SSC’s work in consolidating government-wide procurement of software and hardware was excluded from the evaluation. The objective of this evaluation, as per the Treasury Board Policy on Evaluation, was to determine the relevance and performance of DCS.
Information included for each ministry includes: * number of requests completed * number of requests completed within 30 days * number of requests completed within extended timelines * number of requests not completed within statutory timelines * appeals filed with the Information and Privacy Commissioner of Ontario
Virtualization is a software-based technology used to create software versions of IT systems and services that are traditionally implemented in separate physical hardware. These software versions, or virtual instances, can dramatically increase efficiency and decrease costs; you can use hardware to its full capacity by distributing its capabilities among many different services. Before implementing virtualization software in your organization, you should understand the associated risks and ensure you protect your network, systems, and information.
The list below summarizes completed requests for Health Canada to use its authority to disclose confidential business information (CBI).
Health Canada issues Medical Device Establishment Licences (MDELs) to companies that import, distribute or manufacture Class I devices, and importers and distributors of Class II, III and IV devices. Establishments that do not respond to Health Canada's requests or provide the requested documents will have their MDEL suspended.
Information on making an Access to Information or Privacy (ATIP) request to Shared Services Canada including: possible delays in treating requests, submitting a request online, mailing requests, forms and frequently asked questions.
Additional resources include Shared Services Canada contact information and a list of links to useful information relating to Access to Information and Privacy.
Dataset used to calculate the ratio of formal Access to Information requests that have been responded to within the statutory time limits