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Found 10 records similar to Audit of Demand and Relationship Management

Federal

Effective project management is critical for Shared Services Canada (SSC) to deliver on its mandate. To mitigate vulnerabilities in project management, the SSC Project Management Centre of Excellence (PMCoE) defined and implemented SSC’s Project Management Framework (PMF). A primary component of the PMF was the Project Management (PM) Directive. This audit provides assurance as to whether appropriate systems, processes and controls for managing projects were in place at SSC to support the achievement of SSC’s mandate.

Last Updated: Aug. 7, 2019
Date Published: May 4, 2015
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Project Management
Federal

The audit examined the relevant processes and controls for High Performance Computing related to decision-making, capacity planning and client engagement. This audit was undertaken to provide assurance that processes are in place and aligned to SSC’s mandate, government priorities and client needs for the strategic delivery and management of High Performance Computing services.

Last Updated: Sep. 25, 2020
Date Published: May 21, 2019
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, High Performance Computing
Federal

The objective of the audit was to provide assurance on the adequacy of information technology (IT) asset management at Shared Services Canada (SSC) and to ensure compliance with government policies and SSC procedures. The scope of the audit included SSC’s IT asset management (ITAM) processes, tools and controls including the application of these processes, tools and controls from September 1, 2014, to September 30, 2015.

Last Updated: Aug. 7, 2019
Date Published: Jan. 23, 2018
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, IT asset management
Federal

The objective of this audit is to provide assurance that governance, risk management and control processes for the cost management of SSC-led projects are in place and working effectively.

Last Updated: Sep. 17, 2019
Date Published: Aug. 28, 2019
Organization: Shared Services Canada
Formats: HTML
Keywords:  Governance, risk management, control processes, cost management
Federal

The objective of the audit was to provide assurance regarding the adequacy and effectiveness of Shared Service Canada’s (SSC) corporate governance (structure, processes, controls and information for decision making) with a view to supporting efficiency, accountability and achievement of SSC’s mandate.

Last Updated: Aug. 7, 2019
Date Published: Feb. 26, 2016
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Corporate Governance
Federal

As part of its efforts to modernize how the federal government manages its information technology infrastructure, Shared Services Canada (SSC) initiated a comprehensive Government of Canada-wide business transformation hinging on six core infrastructure programs. These programs entail greater complexity and magnitude than typical programs, and as such, they were identified and recommended to be reviewed as a suite of system under development (SUD) audits by SSC’s Departmental Audit Committee. To support SSC in managing this complex transformation, the Office of Audit and Evaluation conducted quarterly SUD audit programs of SSC’s Information Technology (IT) infrastructure programs in 2016-17 and 2017-18. This report provides a summary of three of the four 2017-18 SUD audits on the topics of project management; activities vs projects, data centre consolidation; data centre closures, cyber and IT security; IT security requirements in procurements.

Last Updated: Aug. 7, 2019
Date Published: Dec. 13, 2018
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Project Management, Data Centre Consolidation, Cyber and IT Security
Federal

Financial management governance includes practices that ensure strong financial management of public resources, reinforce the principles of probity and prudence, and contribute to better decision making.

This audit provides assurance to the President of Shared Services Canada (SSC) and the Departmental Audit and Evaluation Committee that SSC's financial management governance framework for the stewardship, management and oversight of public resources was effectively designed and working as intended.

The scope of this audit included the activities undertaken by the Finance group (Director General, Finance and Deputy Chief Financial Officer (DCFO)). The audit focused on the requirements of the Treasury Board (TB) Financial Management Policy Framework, specifically: the Policy on Financial Management Governance; the Policy on Internal Control; the Policy on the Stewardship of Financial Management Systems; and the Policy on Financial Resource Management, Information and Reporting.

Last Updated: Aug. 7, 2019
Date Published: Mar. 1, 2015
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, financial management, Financial Management Policy Framework
Federal

In 2018, SSC launched the Services Survey. Each April and October, SSC’s partners fill out a questionnaire on the services SSC provides.

Last Updated: Apr. 29, 2020
Date Published: Feb. 14, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  CSFI, Customer Satisfaction, Feedback, Services, Rating, Client Service
Federal

This audit provides assurance to the President of Shared Services Canada (SSC) and the Departmental Audit and Evaluation Committee that SSC’s account verification process for telephony services was effectively designed. The scope of the audit included the practices for certification for FAA section 34 and section 33 as well as expenditure initiation. The following policy instruments were taken into consideration: Financial Administration Act; Directive on Account Verification; Directive on Delegation of Financial Authorities for Disbursements; and Directive on Expenditure Initiation and Commitment Control.

Last Updated: Aug. 7, 2019
Date Published: Mar. 23, 2015
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Account verification, financial management, telephony services
Federal

The objectives of this audit are to provide assurance that the Project Management and Delivery Operating Guide is aligned with the Project Governance Framework; that the guide has been communicated effectively to stakeholders within SSC; and that SSC projects are following the Project Management and Delivery Operating Guide and Project Governance Framework.

Last Updated: Aug. 7, 2019
Date Published: Apr. 3, 2019
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, IT Projects, Project Governance Framework, Operating Guide
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