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Found 10 records similar to Audit of Demand and Relationship Management
Effective project management is critical for Shared Services Canada (SSC) to deliver on its mandate. To mitigate vulnerabilities in project management, the SSC Project Management Centre of Excellence (PMCoE) defined and implemented SSC’s Project Management Framework (PMF). A primary component of the PMF was the Project Management (PM) Directive. This audit provides assurance as to whether appropriate systems, processes and controls for managing projects were in place at SSC to support the achievement of SSC’s mandate.
The audit examined the relevant processes and controls for High Performance Computing related to decision-making, capacity planning and client engagement. This audit was undertaken to provide assurance that processes are in place and aligned to SSC’s mandate, government priorities and client needs for the strategic delivery and management of High Performance Computing services.
The objective of the audit was to provide assurance on the adequacy of information technology (IT) asset management at Shared Services Canada (SSC) and to ensure compliance with government policies and SSC procedures. The scope of the audit included SSC’s IT asset management (ITAM) processes, tools and controls including the application of these processes, tools and controls from September 1, 2014, to September 30, 2015.
The objective of the audit was to provide assurance regarding the adequacy and effectiveness of Shared Service Canada’s (SSC) corporate governance (structure, processes, controls and information for decision making) with a view to supporting efficiency, accountability and achievement of SSC’s mandate.
The objective of this audit was to provide reasonable assurance to Shared Services Canada (SSC) regarding the accuracy of the invoicing reports provided by the service provider of the Email Transformation Initiative (ETI) services. The scope of the audit included the service provider’s invoicing processes and controls, including all records and systems in support of ETI invoicing and billing from February 1, 2015, to July 31, 2016. The audit focused on four main areas of the billing process: Mailbox reporting, BlackBerry management services, Service level targets, Change request approval process.
This audit provides assurance to the President of Shared Services Canada (SSC) and the Departmental Audit and Evaluation Committee that SSC’s account verification process for telephony services was effectively designed. The scope of the audit included the practices for certification for FAA section 34 and section 33 as well as expenditure initiation. The following policy instruments were taken into consideration: Financial Administration Act; Directive on Account Verification; Directive on Delegation of Financial Authorities for Disbursements; and Directive on Expenditure Initiation and Commitment Control.
The objective of this audit is to provide assurance that governance, risk management and control processes for the cost management of SSC-led projects are in place and working effectively.
Financial management governance includes practices that ensure strong financial management of public resources, reinforce the principles of probity and prudence, and contribute to better decision making.
This audit provides assurance to the President of Shared Services Canada (SSC) and the Departmental Audit and Evaluation Committee that SSC's financial management governance framework for the stewardship, management and oversight of public resources was effectively designed and working as intended.
The scope of this audit included the activities undertaken by the Finance group (Director General, Finance and Deputy Chief Financial Officer (DCFO)). The audit focused on the requirements of the Treasury Board (TB) Financial Management Policy Framework, specifically: the Policy on Financial Management Governance; the Policy on Internal Control; the Policy on the Stewardship of Financial Management Systems; and the Policy on Financial Resource Management, Information and Reporting.
As part of its efforts to modernize how the federal government manages its information technology infrastructure, Shared Services Canada (SSC) initiated a comprehensive Government of Canada-wide business transformation hinging on six core infrastructure programs. These programs entail greater complexity and magnitude than typical programs, and as such, they were identified and recommended to be reviewed as a suite of system under development (SUD) audits by SSC’s Departmental Audit Committee. To support SSC in managing this complex transformation, the Office of Audit and Evaluation conducted quarterly SUD audit programs of SSC’s Information Technology (IT) infrastructure programs in 2016-17 and 2017-18. This report provides a summary of three of the four 2017-18 SUD audits on the topics of project management; activities vs projects, data centre consolidation; data centre closures, cyber and IT security; IT security requirements in procurements.
The mandate of Justice Canada’s internal audit function is to help Justice Canada achieve its strategic outcomes by using a systematic and disciplined approach to assess and contribute to the continuous improvement of its risk management, internal control, and governance processes. The results of Justice Canada's audits are posted on our Web site to promote public accountability and transparency.
The objective of publishing departmental internal audit performance results, in the form of key compliance attributes, is to provide pertinent information to stakeholders (Canadians, parliamentarians) regarding the professionalism, performance and impact of the internal audit function in departments.
The 2016 internal audits concern: External Practice Inspections and Managing Demand