Open Government Portal

All the data sets out information related to the performance of the 311 service. The surrender report describes the quarterly activities of Network 311, including: - Handling the volume of calls - Processing emails - Online requests - The performance of the service provided by telephone and email to customers The report presents in detail the various citizen requests, namely requests for information, requests and complaints. It also allows you to know the most common topics. It thus improves the information available under the [citizen requests] data set (https://donnees.montreal.ca/ville-de-montreal/requete-311). Guided by the principles of accessibility and efficiency of the services offered to citizens, Réseau 311 has established standards for its telephone service and the processing of emails. It undertakes to publish the results of its performance quarterly and annually and to report on their evolution on this portal. The 311 Service Center (CS 311) takes this opportunity to: - inform citizens about the performance of the 311 Network, the 311 Service Center and the non-grouped districts; - highlight the highlights (improvements, points of vigilance, context elements) of each period covered by the report; - ensure that it can monitor the evolution of performance quarterly and annually; - optimize the dissemination of information and data internally (internally within the city).

This set presents the list of documents provided by the registry department and the districts as part of an access to information request. Proactive dissemination, which consists of making documents submitted as part of an access to information request available to the community, is motivated by a concern for transparency.

The list below summarizes completed requests for Health Canada to use its authority to disclose confidential business information (CBI).

To support Montreal businesses during this exceptional situation, the Department of Economic Development of the City of Montreal has made available to Montreal businesses and organizations a dedicated telephone line, as well as a web form to facilitate the flow of requests for information, respond to needs of companies and better understand their concerns in the particular context of Covid-19. This dataset brings together some of the responses of companies that contacted the City of Montreal, allowing us to draw a certain portrait of the reality experienced by Montreal businesses. For more details on the measures put forward by the City of Montreal and the assistance programs available, visit the [dedicated section on the City's website] (https://montreal.ca/articles/covid-19-mesures-en-soutien-aux-entreprises-montrealaises).

Why we disclose confidential business information, who is eligible to request it and how to submit a request.

The dataset represents the __Requests and appeals processed__ between January 1 and December 31. In particular, the CNESST is responsible for enforcing the Labour Standards Act (LNT). This law aims to regulate working conditions in Quebec and applies to all workers, regardless of where they perform their work. The CNESST monitors the implementation and application of labour standards. A worker who believes that their employer is not complying with one of the conditions set out in the LNT may file a complaint (request) with the CNESST: - related to salary or other amounts provided (pecuniary) - for prohibited practice - for dismissal without just and sufficient cause - for psychological or sexual harassment - administrative - for disparity in working conditions A “complaint file” is called “processed appeal” when its processing has been finalized. In order to ensure respect for privacy and the protection of personal information, the requests and appeals processed are listed using an anonymous digital identifier, created for the dataset.

The Access to Information Act provides members of the public and corporations with the legislated right to access federal government records, subject to certain limited and specific exceptions. The Act complements other methods for obtaining government information, and does not limit in any way the access to government information that is normally available to the public upon request.

This statistical report concerns requests made under the Access to Information Act during the fiscal year beginning April 1, 2015, and ending March 31, 2016.

The Access to Information Act provides members of the public and corporations with the legislated right to access federal government records, subject to certain limited and specific exceptions. The Act complements other methods for obtaining government information, and does not limit in any way the access to government information that is normally available to the public upon request.

This statistical report concerns requests made under the Access to Information Act during the fiscal year beginning April 1, 2016, and ending March 31, 2017.

The Access to Information Act provides members of the public and corporations with the legislated right to access federal government records, subject to certain limited and specific exceptions. The Act complements other methods for obtaining government information, and does not limit in any way the access to government information that is normally available to the public upon request.

This statistical report concerns requests made under the Access to Information Act during the fiscal year beginning April 1, 2014, and ending March 31, 2015.

Results of the ATIP Request Capacity Questionnaire