In order to remain aligned with the needs and expectations of its citizens, the City wishes to measure their level of satisfaction with its services and to survey their opinion on changes that may be made to them. It therefore undertakes a series of web surveys conducted by Leger Marketing. These will be done four times a year (June, September, December and March) between June 2019 and June 2021. The survey reports will be made public on the City's website and in open data on the Québec Government's Data Quebec site. Each survey focuses on: * Municipal services in general (invariable from one survey to another) * Seasonal services; * Some specific files. The objectives of this approach* Assess citizens' satisfaction with the services offered by the City and their citizenship experience; * Identify their sources of satisfaction and dissatisfaction and the improvements they would like to see made as a priority; * Measure their adherence to certain projects to modify the delivery of services.
Last Updated: Nov. 26, 2021
Date Published: Sep. 26, 2019
Government and Municipalities of Québec
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collective services, surveying