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Found 10 records similar to Departmental Results Framework indicators 2020-2021 Edition – Indicator 7: Percentage of Canadians who voluntarily participate in the tax system
An indicator that measures voluntary compliance with tax filing.
Based on how the Treasury Board defines service, the CRA has established an inventory of services to Canadians. E-enablement refers to the rate at which those services in the inventory are available online for Canadians to self-serve. This indicator measures progress against the CRA’s digital strategy. This service initiative falls under the ministerial mandate priority and under the broader Government of Canada priority of an open and transparent government.
The public perception index (PPI) is the combined rating from four questions from the Agency’s Annual Corporate Research (ACR), a public opinion research study that touches on service and Agency reputation and values indicators. The four questions that blend into the index are: How would you rate the overall performance of the Canada Revenue Agency; How would you rate the ease of understanding with respect to the information provided to taxpayers through tax forms and resources; How satisfied are you with the overall quality of the service you received when you contacted the Canada Revenue Agency by telephone on this most recent occasion; Did you get what you needed from the Canada Revenue Agency on this particular occasion? These indicators are found in the “core” ACR and asked every iteration. They are key indicators for the Agency’s reputation, provision of information, service interaction, and service success.
The percentage of taxable individuals who paid their taxes on time.
This indicator measures on-time filing compliance for individuals.
This indicator measures on-time payment compliance.
The percentage of tax filers who filed on time.
This indicator measures the percentage of individuals (including self-employed filers) who filed their individual tax and benefit return (individual return) on time. It is an indicator of individual filing compliance. This value is derived by dividing the number of individual returns filed by their due date by the number of individual returns filed for a given tax year.
Ensures the Agency achieves its responsibilities and priorities of assisting Canadians to meet their filing obligations, while also ensuring Canadians receive the benefits they are entitled to. This value is derived by dividing the total number of taxpayers who filed after the letter was issued by the total number of letters issued. This supports the Minister Mandate commitment to ensure that CRA is a client-focused agency that will proactively contact Canadians who are entitled to, but are not receiving, tax benefits.
This indicator measures on-time filing compliance for individuals.