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Found 10 records similar to Departmental Results Framework indicators 2020-2021 Edition - Indicator 9: Number of individuals helped by the Community Volunteer Income Tax Program

Federal

Demonstrates the CRA’s commitment to helping those with modest incomes and simple tax situations complete their tax and benefit returns.

Last Updated: Dec. 7, 2020
Date Published: Nov. 23, 2020
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  CVITP
Federal

Number of income tax and benefit returns prepared by volunteers in an effort to help Canadians who may not have the means or knowledge to prepare their own returns.

Last Updated: Feb. 26, 2020
Date Published: Feb. 26, 2020
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  CVITP
Federal

Based on how the Treasury Board defines service, the CRA has established an inventory of services to Canadians. E-enablement refers to the rate at which those services in the inventory are available online for Canadians to self-serve. This indicator measures progress against the CRA’s digital strategy. This service initiative falls under the ministerial mandate priority and under the broader Government of Canada priority of an open and transparent government.

Last Updated: Dec. 7, 2020
Date Published: Nov. 23, 2020
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  Online services, E-enablement
Federal

This indicator measures the performance of the CRA in managing tax debt.

Last Updated: Dec. 7, 2020
Date Published: Nov. 23, 2020
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  tax debt, cash accounting, ratio
Federal

This indicator measures the performance of the CRA in managing tax debt.

Last Updated: Apr. 12, 2022
Date Published: Nov. 16, 2021
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  Collections, collectible tax debt, cash collected, net receipts
Federal

Literature on tax compliance has identified trust as one of the key predictors of voluntary compliance. Accordingly the CRA has prioritized evaluating the public perception of trust in the Agency as one of its outcomes. This approach to measuring trust accomplishes two objectives: first, it will enable the Agency to measure and report on one of its departmental results (i.e. “Trust in the CRA”), and second, the data analysis has the potential to inform strategic decisions on whether to focus on management policies at the Agency level to improve trust in the organization or to focus on practices at the operational level aimed at improving the trustworthiness of CRA’s front-line employees.

Last Updated: Apr. 12, 2022
Date Published: Nov. 15, 2021
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  Perception, Performance, Trust, Trust in CRA, Trust in CRA employees
Federal

This indicator measures the level of satisfaction with CRA’s services which is an indication of client-centric service. Client-centric service has been empirically shown to predict trust, which in turn promotes cooperation and compliance. This indicator captures Canadian taxpayers’ and tax preparers’ level of satisfaction with up to three aspects of service quality across service channels. The three aspects of service quality cover: process quality, information quality and interpersonal quality.

Last Updated: Apr. 12, 2022
Date Published: Nov. 15, 2021
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  Perception, Performance, Satisfaction, Process quality, interpersonal quality, information quality
Federal

Based on how the Treasury Board defines service, the CRA has established an inventory of services to Canadians. E-enablement refers to the rate at which those services in the inventory are available online for Canadians to self-serve. This indicator measures progress against the CRA’s digital strategy. This service initiative falls under the ministerial mandate priority and under the broader Government of Canada priority of an open and transparent government.

Last Updated: Feb. 26, 2020
Date Published: Feb. 26, 2020
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  Online services, E-enablement
Federal

This indicator measures the performance of the CRA in issuing benefit payments.

Last Updated: Dec. 7, 2020
Date Published: Nov. 23, 2020
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  Benefit payment on time
Federal

This indicator measures the performance of the CRA in issuing benefit payments.

Last Updated: Feb. 26, 2020
Date Published: Feb. 26, 2020
Organization: Canada Revenue Agency
Formats: HTML CSV
Keywords:  Benefit payment on time
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