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Found 10 records similar to Customer Satisfaction Feedback Initiative – Service Questionnaire Results

Federal

Each January and July, SSC’s partners fill out a long-form questionnaire on trends in service delivery performance and engagement practices.

Last Updated: Apr. 29, 2020
Date Published: Feb. 24, 2020
Organization: Shared Services Canada
Formats: CSV
Keywords:  CSFI, Customer Satisfaction, Feedback, Rating, Client Service
Federal

The dataset showcase the overall monthly results based on the partner organizations’ feedback on six statements, one per driver (shown below) – with the exception of Timeliness, which has two questions. Responses are calculated using a five-point scale from “Strongly Disagree” to “Strongly Agree”. 1. a) Timeliness: Overall, I am satisfied with the amount of time it took to receive SSC services. 1. b) Timeliness: When there is an unplanned outage or emergency, SSC addresses and resolves it in a timely manner.

Last Updated: May 4, 2019
Date Published: May 2, 2019
Organization: Shared Services Canada
Formats: CSV
Keywords:  Satisfaction survey
Federal

This fact sheet provides an overview of changes made to the Shared Services Canada (SSC) Act concerning the delegation of SSC procurement authorities.

Last Updated: Aug. 7, 2019
Date Published: Jul. 25, 2017
Organization: Shared Services Canada
Formats: HTML
Keywords:  Procurement Authorities, Legislative amendments, Shared Services Canada Act, Information Technology (IT) goods and services
Federal

As part of its efforts to modernize how the federal government manages its information technology infrastructure, Shared Services Canada (SSC) initiated a comprehensive Government of Canada-wide business transformation hinging on six core infrastructure programs. These programs entail greater complexity and magnitude than typical programs, and as such, they were identified and recommended to be reviewed as a suite of system under development (SUD) audits by SSC’s Departmental Audit Committee. To support SSC in managing this complex transformation, the Office of Audit and Evaluation conducted quarterly SUD audit programs of SSC’s Information Technology (IT) infrastructure programs in 2016-17 and 2017-18. This report provides a summary of three of the four 2017-18 SUD audits on the topics of project management; activities vs projects, data centre consolidation; data centre closures, cyber and IT security; IT security requirements in procurements.

Last Updated: Aug. 7, 2019
Date Published: Dec. 13, 2018
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Project Management, Data Centre Consolidation, Cyber and IT Security
Federal

The objective of the audit was to provide assurance regarding the adequacy and effectiveness of Shared Service Canada’s (SSC) corporate governance (structure, processes, controls and information for decision making) with a view to supporting efficiency, accountability and achievement of SSC’s mandate.

Last Updated: Aug. 7, 2019
Date Published: Feb. 26, 2016
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Corporate Governance
Federal

The objective of the audit was to provide assurance on the adequacy of information technology (IT) asset management at Shared Services Canada (SSC) and to ensure compliance with government policies and SSC procedures. The scope of the audit included SSC’s IT asset management (ITAM) processes, tools and controls including the application of these processes, tools and controls from September 1, 2014, to September 30, 2015.

Last Updated: Aug. 7, 2019
Date Published: Jan. 23, 2018
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, IT asset management
Federal

Effective project management is critical for Shared Services Canada (SSC) to deliver on its mandate. To mitigate vulnerabilities in project management, the SSC Project Management Centre of Excellence (PMCoE) defined and implemented SSC’s Project Management Framework (PMF). A primary component of the PMF was the Project Management (PM) Directive. This audit provides assurance as to whether appropriate systems, processes and controls for managing projects were in place at SSC to support the achievement of SSC’s mandate.

Last Updated: Aug. 7, 2019
Date Published: May 4, 2015
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Project Management
Federal

The evaluation team examined Distributed Computing Services (DCS) provided by Shared Services Canada (SSC) to a group of client organizations on a cost-recovery basis. DCS encompass a range of services that support the provisioning and functionality of employee workstations and computing environments, such as desktop engineering, deployment and ongoing technical support. SSC’s work in consolidating government-wide procurement of software and hardware was excluded from the evaluation. The objective of this evaluation, as per the Treasury Board Policy on Evaluation, was to determine the relevance and performance of DCS.

Last Updated: Aug. 7, 2019
Date Published: Aug. 1, 2017
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Distributed Computing Services
Federal

This audit provides assurance to the President of Shared Services Canada (SSC) and the Departmental Audit and Evaluation Committee that SSC’s account verification process for telephony services was effectively designed. The scope of the audit included the practices for certification for FAA section 34 and section 33 as well as expenditure initiation. The following policy instruments were taken into consideration: Financial Administration Act; Directive on Account Verification; Directive on Delegation of Financial Authorities for Disbursements; and Directive on Expenditure Initiation and Commitment Control.

Last Updated: Aug. 7, 2019
Date Published: Mar. 23, 2015
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, Account verification, financial management, telephony services
Federal

The audit examined the relevant processes and controls for High Performance Computing related to decision-making, capacity planning and client engagement. This audit was undertaken to provide assurance that processes are in place and aligned to SSC’s mandate, government priorities and client needs for the strategic delivery and management of High Performance Computing services.

Last Updated: Sep. 25, 2020
Date Published: May 21, 2019
Organization: Shared Services Canada
Formats: HTML
Keywords:  Audit, High Performance Computing
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