Grants and Contributions:
Title:
Customer service performance and health scoring
Agreement Number:
915196
Agreement Value:
$60,000.00
Agreement Date:
Oct 1, 2018 - Jun 30, 2019
Description:
Give businesses visibility into their customer service organizations by providing easy to understand scored reports from their collected customer data. This project aims to score customers, teams and agents based on customizable data points giving insight into an organizations customer and team health.
Organization:
National Research Council Canada
Expected Results:
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Location:
Vancouver, British Columbia, CA V6B 1G8
Reference Number:
172-2018-2019-Q3-915196
Agreement Type:
Contribution
Report Type:
Grants and Contributions
Recipient Business Number:
792274292
Recipient Type:
For-profit organization
Recipient's Legal Name:
Supportbench Services Inc.
Federal Riding Name:
Vancouver East
Federal Riding Number:
59035
Program:
Industrial Research Assistance Program – Contributions to Firms
Program Purpose:
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Coverage:
IRAP Contributions to Firms projects stimulate wealth creation for Canada through technological innovation.
NAICS Code:
511211