Grants and Contributions:
Title:
Augmenting Natural Language Processing (NLP) models to improve accuracy of contextual analysis applicable to of long-running customer interactions in a technical support/call-center domain
Agreement Number:
943002
Agreement Value:
$28,000.00
Agreement Date:
Jan 6, 2020 - Jul 31, 2020
Description:
Summatti analyses conversations across multiple channels (phone, email, chat, etc.) to provide organizations with deep insights from their customer service organizations. This project is aimed at augmenting the Natural Language Processing (NLP) models to improve the accuracy of the analytics as it pertains to classifying the customer experience/satisfaction, topic(s) of conversation and sentiment around specific aspects of the interaction.
Organization:
National Research Council Canada
Expected Results:
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Location:
Waterloo, Ontario, CA N2L 1S7
Reference Number:
172-2019-2020-Q4-943002
Agreement Type:
Contribution
Report Type:
Grants and Contributions
Recipient Business Number:
706605698
Recipient Type:
For-profit organization
Additional Information:
This agreement has been amended 1 time(s). The total amended value is 28,000 dollars.
Amendment Date
Mar 18, 2020
Recipient's Legal Name:
Summatti Inc.
Federal Riding Name:
Waterloo
Federal Riding Number:
35112
Program:
Industrial Research Assistance Program – Contributions to Firms
Program Purpose:
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Coverage:
IRAP Contributions to Firms projects stimulate wealth creation for Canada through technological innovation.
NAICS Code:
511211
Amendments: