Grants and Contributions:

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Title:

Real-Time Text Support and Triage Using Chatbot Technology

Agreement Number:

954289

Agreement Value:

$42,900.00

Agreement Date:

May 1, 2020 - Nov 30, 2020

Description:

Atomic Motion will create a rapid text-support triage tool leveraging core chatbot competencies. Users arriving at the website are quickly triaged based on their needs or desired services. This technology will enable the user to receive quick and easy access to support materials, such as: - Being redirected to the required website/resource (CERB application, COVID-19 live updates, latest restrictions, etc.) - Answers to common questions and queries (automated support). - Being connected with a staff member through real-time, text-based chat support. If desired, the user can also connect with the operator over video chat (Zoom).

Organization:

National Research Council Canada

Expected Results:

The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization

Location:

Ottawa, Ontario, CA K1N 5T4

Reference Number:

172-2020-2021-Q2-954289

Agreement Type:

Contribution

Report Type:

Grants and Contributions

Recipient Business Number:

889990511

Recipient Type:

For-profit organization

Recipient's Operating Name:

Atomic Motion

Recipient's Legal Name:

Atomic Motion Inc

Federal Riding Name:

Ottawa--Vanier

Federal Riding Number:

35078

Program:

Industrial Research Assistance Program – Contributions to Firms

Program Purpose:

Coverage:

IRAP Contributions to Firms projects stimulate wealth creation for Canada through technological innovation.

NAICS Code:

511211