Title:
IT Service Management Ticket Brief Autonomous Agent Scoping & Training
Agreement Number:
1027270
Agreement Value:
$70,000.00
Agreement Date:
Jan 20, 2025 - May 31, 2025
Description:
This project will introduce AI related features to the ITSM Service Desk Incident Management Workflow.
Organization:
National Research Council Canada
Expected Results:
The NRC IRAP Artificial Intelligence (AI) Assist Program aims to equip and support SMEs to incorporate AI into their core products and services and/or undertake scientific research, product development, testing, and validation. AI Assist aims to increase the number, the quality, and the competitiveness of Generative AI (Gen AI), Deep Neural Nets (DNN), and Deep Learning (DL) products created and delivered by SMEs.
Location:
Nepean, Ontario, CA K2E 8A3
Reference Number:
172-2024-2025-Q4-1027270
Agreement Type:
Contribution
Report Type:
Grants and Contributions
Recipient Business Number:
858339351
Recipient Type:
For-profit organization
Recipient's Operating Name:
Provance
Recipient's Legal Name:
Provance Technologies Inc
Federal Riding Name:
Ottawa West--Nepean
Federal Riding Number:
35079
Program:
Industrial Research Assistance Program – AI Assist
Program Purpose:
The NRC IRAP Artificial Intelligence (AI) Assist Program aims to equip and support SMEs to incorporate AI into their core products and services and/or undertake scientific research, product development, testing, and validation. AI Assist aims to increase the number, the quality, and the competitiveness of Generative AI (Gen AI), Deep Neural Nets (DNN), and Deep Learning (DL) products created and delivered by SMEs.
Coverage:
The AI Assist program is designed to help innovative SMEs navigate the challenges of developing and adapting generative AI (GenAI) and deep learning (DL) solutions and to assist SMEs with awareness, planning and execution in order to develop these technologies safely and ethically.