Grants and Contributions:

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Title:

Wheelchair Product Support Specialist

Agreement Number:

1029353

Agreement Value:

$30,000.00

Agreement Date:

Apr 1, 2025 - Sep 30, 2025

Description:

The focus of this project is to define and implement customer experience goals for the Era wheelchair and future wheelchair products, ensuring firm's offerings consistently meet and exceed customer expectations. This initiative will align customer support practices, educational resources, and community engagement strategies to deliver a positive and consistent user experience throughout the product lifecycle. The project aims to achieve the following objectives: 1. Define Customer Experience Goals 2. Enhance Client/Customer Support 3. Develop resources for client engagement 4. Streamline communications and order processing 5. Boost visibility and community engagement

Organization:

National Research Council Canada

Expected Results:

The purpose of IRAP’s Youth Employment Program is to assist in increasing the supply of highly qualified people, promoting the benefits of advanced studies, demonstrating federal leadership by investing in the skills required to meet the needs of the knowledge economy and facilitating the transition of highly skilled young people to a rapidly changing labour market.

Location:

Calgary, Alberta, CA T3B 0K6

Reference Number:

172-2025-2026-Q1-1029353

Agreement Type:

Contribution

Report Type:

Grants and Contributions

Recipient Business Number:

729509083

Recipient Type:

For-profit organization

Recipient's Legal Name:

Bowhead Design Corporation

Federal Riding Name:

Calgary Signal Hill

Federal Riding Number:

48012

Program:

Industrial Research Assistance Program – Youth Employment Program

Program Purpose:

Coverage:

IRAP Youth Employment Program projects stimulate wealth creation for Canada through technological innovation.

NAICS Code:

541420