Grants and Contributions:
Title:
SaaS Customer Journey Playbook Documentation, Configuration, and Implementation
Agreement Number:
1033563
Agreement Value:
$30,000.00
Agreement Date:
Jul 2, 2025 - Mar 25, 2026
Description:
Develop and implement a customer journey playbook with documented touchpoints and processes for improving customer retention, expansion sales, and Net Promoter Scores (NPS). The employee will be responsible for documenting processes and configuring current systems to support automation and efficiencies (Intercom, Gong, Salesforce (CRM), and Totango (Customer Success Software).
Organization:
National Research Council Canada
Expected Results:
The purpose of IRAP’s Youth Employment Program is to assist in increasing the supply of highly qualified people, promoting the benefits of advanced studies, demonstrating federal leadership by investing in the skills required to meet the needs of the knowledge economy and facilitating the transition of highly skilled young people to a rapidly changing labour market.
Location:
Headingley, Manitoba, CA R4H 0C3
Reference Number:
172-2025-2026-Q2-1033563
Agreement Type:
Contribution
Report Type:
Grants and Contributions
Recipient Business Number:
727505141
Recipient Type:
For-profit organization
Recipient's Legal Name:
Click Maint Inc.
Federal Riding Name:
Charleswood--St. James--Assiniboia--Headingley
Federal Riding Number:
46002
Program:
Industrial Research Assistance Program – Youth Employment Program
Program Purpose:
The purpose of IRAP’s Youth Employment Program is to assist in increasing the supply of highly qualified people, promoting the benefits of advanced studies, demonstrating federal leadership by investing in the skills required to meet the needs of the knowledge economy and facilitating the transition of highly skilled young people to a rapidly changing labour market.
Coverage:
IRAP Youth Employment Program projects stimulate wealth creation for Canada through technological innovation.
NAICS Code:
5112