Grants and Contributions:
Title:
Multi-Agent AI Engine for Real-Time Customer-Experience Gap Detection and Insight Generation
Agreement Number:
1034488
Agreement Value:
$168,000.00
Agreement Date:
Sep 1, 2025 - Mar 31, 2026
Description:
Press’nXPress will develop a multi-agent AI engine for real-time analysis of customer experience. This system will benchmark performance across segments, detect gaps in service quality, and identify key drivers of customer satisfaction.
Organization:
National Research Council Canada
Expected Results:
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Location:
Markham, Ontario, CA L3R 0B8
Reference Number:
172-2025-2026-Q2-1034488
Agreement Type:
Contribution
Report Type:
Grants and Contributions
Recipient Business Number:
755891280
Recipient Type:
For-profit organization
Recipient's Operating Name:
Press'nXpress
Recipient's Legal Name:
Discrete Choice Inc.
Federal Riding Name:
Markham--Unionville
Federal Riding Number:
35056
Program:
Industrial Research Assistance Program – Contributions to Firms
Program Purpose:
The purpose of IRAP Contributions to Firms is to support research, development, adoption and/or adaptation of innovative or technology-driven new or improved products, services or processes in Canada up to their commercialization
Coverage:
IRAP Contributions to Firms projects stimulate wealth creation for Canada through technological innovation.
NAICS Code:
511211