Grants and Contributions:
Title:
Youth - Dev for AI Evaluation of Call Center Performance
Agreement Number:
1034847
Agreement Value:
$30,000.00
Agreement Date:
Oct 1, 2025 - Mar 31, 2026
Description:
This student will be working on a range of tasks (development, new evaluations, analysis, supporting infrastructure, systems to operationalize it and reporting tools) to accelerate the development of an AI system to evaluate call center call recordings to predict customer satisfaction and call resolution.
Organization:
National Research Council Canada
Expected Results:
The purpose of IRAP’s Youth Employment Program is to assist in increasing the supply of highly qualified people, promoting the benefits of advanced studies, demonstrating federal leadership by investing in the skills required to meet the needs of the knowledge economy and facilitating the transition of highly skilled young people to a rapidly changing labour market.
Location:
Vernon, British Columbia, CA V1T 2H1
Reference Number:
172-2025-2026-Q2-1034847
Agreement Type:
Contribution
Report Type:
Grants and Contributions
Recipient Business Number:
887772473
Recipient Type:
For-profit organization
Recipient's Operating Name:
SQMGroup
Recipient's Legal Name:
Service Quality Measurement Group Inc.
Federal Riding Name:
North Okanagan--Shuswap
Federal Riding Number:
59020
Program:
Industrial Research Assistance Program – Youth Employment Program
Program Purpose:
The purpose of IRAP’s Youth Employment Program is to assist in increasing the supply of highly qualified people, promoting the benefits of advanced studies, demonstrating federal leadership by investing in the skills required to meet the needs of the knowledge economy and facilitating the transition of highly skilled young people to a rapidly changing labour market.
Coverage:
IRAP Youth Employment Program projects stimulate wealth creation for Canada through technological innovation.
NAICS Code:
5112