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This metric is the percentage of time that SSC completes a hardware request ordered against SSC Virtual Inventory offers.
Calculation / formula: Number of hardware requests ordered against SSC Virtual Inventory completed within 10 days / total number of hardware requests ordered against SSC Virtual Inventory completed X 100 = %
Baseline: 10 days for processing Hardware requests ordered against SSC Virtual Inventory offers 90.00% of the time.
Definitions: Defined in accordance with the Treasury Board Contracting Policy and Notice CPN 2007-4.
As a result of executing Requests for Volume Discounts (RVD), SSC maintains virtual inventories of devices enabling customers …