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The Client Contact Centre’s (CCC) phone menu was improved to address feedback regarding its path ambiguity, limited reporting capabilities, and …

Record Modified: Jan 22, 2025
Record Released: Oct 2, 2024
Publisher: Public Services and Procurement Canada
Formats: DOCX PPTX
Keywords: Human Resources HR pay GC HR and Pay Phoenix CCC pay centre user client testing design phone menu ...
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Transparency by Design (TbD) is an approach to deliver on the goals of the Integrated Enterprise Strategy on Human Resources …

Record Modified: Jan 22, 2025
Record Released: Oct 2, 2024
Publisher: Public Services and Procurement Canada
Formats: HTML PPTX
Keywords: Human Resources HR pay GC HR and Pay Phoenix TbD user engagement user-centred service design quarterly transparency by design

The Office of the Chief Human Resources Officer (TBS-OCHRO) and Public Services and Procurement Canada (PSPC) have developed seven new …

Record Modified: Jan 22, 2025
Record Released: Oct 2, 2024
Publisher: Public Services and Procurement Canada
Formats: DOCX PPTX XLSX
Keywords: Human Resources HR pay GC HR and Pay Phoenix UAP unified actions PSPC OCHRO TBS best practices transparency by design

Launched in 2019, MyGCPay has become an important tool for employees to view information about their pay and benefits. As …

Record Modified: Jan 22, 2025
Record Released: Oct 2, 2024
Publisher: Public Services and Procurement Canada
Formats: PPTX
Keywords: Human Resources HR pay GC HR and Pay Phoenix MyGCPay pay centre user client testing design experience ...

The Human Resources (HR) and Pay Deputy Minister Sponsoring Group is a decisional governance body in support to the Business …

Record Modified: Jan 22, 2025
Record Released: Oct 2, 2024
Publisher: Public Services and Procurement Canada
Formats: DOCX PPTX
Keywords: Human Resources HR pay GC HR and Pay Phoenix DMSG governance transparency by design

The Program Management Committee (PMC) is the formal accountable decision-making body for the Human Capital Management Office around HR and …

Record Modified: Jan 22, 2025
Record Released: Oct 2, 2024
Publisher: Public Services and Procurement Canada
Formats: DOCX PPTX
Keywords: Human Resources HR pay GC HR and Pay Phoenix PMC committee governance transparency by design