Question Period Note: SOCIAL INSURANCE NUMBER PROGRAM – SERVICE STANDARDS

Social Insurance Number (SIN) program – service standards update – week ending September 6, 2024. /

• ESDC strives to meet all service standards associated with the SIN program and works diligently to identify issues or improvements to ensure successful SIN delivery to clients.
• SIN program service standard results for the week ending September 6, 2024, are:
o Mail channel: 2024/2025 – 96.4% (target 90%)
2023/2024 – 90.9% (target 90%)
2022/2023 – 93.8% (target 90%)
o In-person channel: 2024/2025 – 98.6% (target 95%)
2023/2024 – 98.9% (target 95%) 2022/2023 – 97.9% (target 95%)
o SIN@Birth channel: 2024/2025 – 100% (target 99%)
2023/2024 – 100% (target 99%)
2022/2023 – 100% (target 99%)
o e-SIN channel: 2024/2025 – 95.5 % (target 90%)
2023/2024 – 84.0% (target 95%)
2022/2023 – 97.7% (target 95%)
Number of transactions processed through the eSIN channel year to date as of September 6th, 2024, is 323,066.

Since its launch in April 2020, 3,529,268 transactions have been processed through the eSIN channel (data captured on Sept 16th, 2024).

Introduced in 1964, the Social Insurance Number (SIN) is a nine-digit number used as a file number for a variety of Government of Canada programs and benefits. The SIN plays a vital role in the sound management of many programs and services across the federal government. This includes ensuring that Canadians’ accounts are accurately identified and to share data for administration purposes.

The SIN Program processes over 2.9 million SIN transactions a year including the issuance of over 1.7 million new SINs, changes to the SIN record such as name changes, renewals, and requests for replacement or confirmations of SIN.

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