Question Period Note: Service Canada Centre Accommodations to Assist Special Needs of Seniors

What measures are in place to ensure accessibility for senior clients?

Service Canada Centres provide customized support to clients who are unable to self-serve due to specific needs such as those of seniors.

Clients who do not have access to a computer or the internet can use client computers and printers available in SCCs to access Government of Canada benefits or services.

Service Canada Centres are equipped with a variety of measures to ensure accessibility for all clients.

Clients who do not have access to the internet or face other barriers, can also call the Service Canada Outreach Support Centre toll-free at 1-877-355-2657 to receive immediate assistance from a Service Canada representative.

Clients who do not have access to the internet or face other barriers can also call the Service Canada Outreach Support Centre toll-free at 1-877-355-2657 to receive immediate assistance from a Service Canada representative. This toll-free telephone service ensures access to service for Indigenous communities and vulnerable clients, such as seniors and persons with disabilities, facing barriers to accessing ESDC’s programs and benefits. Through the Service Canada Outreach Support Centre, clients can continue to receive application intake support, including form-filling assistance by telephone, for Employment Insurance, Canada Pension Plan (CPP), Old Age Security (OAS), and Social Insurance Numbers. It also supports those who may not have access to the technology required to access other service channels. In the event the client’s request is more complex in nature, they will be referred to the appropriate specialized call centre for assistance.

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