Question Period Note: SOCIAL INSURANCE NUMBER PROGRAM – SERVICE STANDARDS

Social Insurance Number (SIN) program – service standards update

• The SIN plays a vital role in supporting service to Canadians across the federal government.

• In fiscal year 2024-25, the SIN Program processed over 2.6 million SIN transactions including the issuance of over 1.3 million first time SINs.

• The government takes service to Canadians very seriously and works hard to uphold high service standards including within the SIN program.

Introduced in 1964, the Social Insurance Number (SIN) is a nine-digit number used as a file number for a variety of Government of Canada programs and benefits.

EDSC strives to meet all service standards associated with the SIN program and works diligently to identify problems or improvements to support successful service delivery to clients.

• SIN program service standard results for the week ending May 9, 2025, are:
o Mail channel: 2025/2026 – 98.7% (target 90%)
 2024/2025 – 99.1% (target 90%)
 2023/2024 – 99.3% (target 90%)

o In-person channel: 2025/2026 – 98.0% (target 95 %)
 2024/2025 – 98.5% (target 95%)
 2023/2024 – 99.1% (target 95%)
o SIN@Birth channel: 2025/2026 - 100% (target 99%)
 2024/2025 – 100% (target 99%)
 2023/2024 – 100% (target 99%)

o e-SIN channel: 2025/2026 – 93.6% (target 90%)
 2024/2025 – 96.0 % (target 90%)
 2023/2024 – 95.9% (target 95%)

• Number of transactions processed through the eSIN channel year to date as of May 9th, 2025, is 77,244.

• Since its launch in April 2020, 3,854,309 transactions have been processed through the eSIN channel (data captured on May 9th, 2025).

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