Question Period Note: Processing of Pay Transactions

This note focuses on the efforts and progress to stabilize the administration of pay, manage intake of pay transactions, and the ongoing reduction of the backlog.

Note: All questions related to Next Generation Human Resources and Pay solution are in a separate question period card developed by Shared Services Canada

• Canada’s public servants deserve to be paid accurately and on time, every time
  • Due to changes in the public service and many priorities affecting pay, the Pay Centre received a significant increase in the number of transactions to process in 2021. The increase accelerated in 2022 and has continued into 2023
  • The Government of Canada remains committed to resolving pay issues for public servants, reducing the number of outstanding transactions and continuing to implement numerous measures to improve and support pay stabilization

If pressed on the recent increases in the overall queue and backlog:

• Progress in reducing the queue of outstanding transactions has slowed as a result of significant increases in transactions received at the Pay Centre
• We are working hard to manage new transactions within service standards to minimize and prevent the creation of new backlog transactions
• Many outstanding transactions are complex and require processing by experienced staff
• We are ensuring that the most complex cases are assigned to our most experienced staff, and we are fast tracking hiring efforts to fill vacancies
• We remain committed to processing the most critical outstanding transactions first, prioritized by transaction age and impact on the employee
• I would note that significant staffing efforts are underway to build capacity within the Pay Centre
• Since fall 2022, the Pay Centre has onboarded over 570 new hires, 144 of whom joined earlier in May. We are on track to hire an additional 175 resources by end of summer 2023

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