Question Period Note: Canadian Postal Service Charter

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About

Reference number:
PSPC-2023-QP-00025
Date received:
May 30, 2023
Organization:
Public Services and Procurement Canada
Name of Minister:
Jaczek, Helena (Hon.)
Title of Minister:
Minister of Public Services and Procurement

Issue/Question:

The Government of Canada established the Canadian Postal Service Charter in 2009 to outline expectations regarding service standards in providing postal services to Canadians, with a review it every five years. In 2018, the Government affirmed that Canada Post was expected to continue to meet the existing expectations in the Charter.

Suggested Response:

  • The Government of Canada is committed to ensuring transparency in how Canada Post provides quality postal services that meet the needs of Canadians
    • In 2022, the Government undertook public opinion research to better understand the views of Canadians, Indigenous Peoples, and Businesses on how Canada Post serves them today and how they wish to be served into the future
    • The input received through these surveys will help the review of the Canadian Postal Service Charter to determine if any adjustments are needed going forward

If pressed on the status of the Service Charter review:

  • The Service Charter review is beginning and the associated work, will need to be undertaken before the results will be known

Background:

N/A

Additional Information:

N/A