Grants and Contributions

The primary objective of this project is to expand the customer service and experience team to enhance support from the point of sale through ongoing product use. The role will focus on developing fitting guides and processes to streamline the bike ordering experience. For the launch of a new product, the position will also help coordinate key tasks to ensure timely delivery to customers. Additionally, drawing on the employee’s background, the role will support wheelchair and bike fittings, product demonstrations, and production of small sub-assemblies required for customer maintenance.

The focus of this project is to define and implement customer experience goals for the Era wheelchair and future wheelchair products, ensuring firm's offerings consistently meet and exceed customer expectations. This initiative will align customer support practices, educational resources, and community engagement strategies to deliver a positive and consistent user experience throughout the product lifecycle.

The project aims to achieve the following objectives:
1. Define Customer Experience Goals
2. Enhance Client/Customer Support
3. Develop resources for client engagement
4. Streamline communications and order processing
5. Boost visibility and community engagement

The objective of the EAF is to support community based projects across Canada that improve accessibility, remove barriers, and enable Canadians with disabilities to participate in and contribute to their community.

The primary objective of this project is to elevate the overall experience of Bowhead customers by employing a dedicated Customer Experience Representative. This role will focus on enhancing customer satisfaction, improving communication channels, and ensuring a seamless experience from point of sale to future maintenance needs. Sierra is an adaptive athlete herself and is a leader in the adaptive MTB community. Her experience will be very beneficial to Bowhead and the overall success of our company. In addition to Customer Experience, Sierra will be managing our Sport Development Team during this project. This will contribute to marketing goals and overall brand awareness world wide.

The project proposed is to launch Bowhead's wheelchair division and starting lineup of wheelchair products by a) completing the development of the flagship Reign ultralight manual wheelchair, b) starting on the development of a second chair, and c) using Bowhead's technical expertise to initiate Bowhead's RAPID™ electric drive system for manual wheelchairs. Bowhead believes that there is great opportunity in the wheelchair market and in the fresh ideas and innovation that Bowhead can bring with these new products.

To advance Bowhead's articulating self-leveling technology within current product lines and into new product platforms and to create critical intellectual property needed to enhance the value of the company.

The graduate will be involved in marketing and business development projects that will contribute to the success and overall impact of the company. Projects will include working with partners, customers, people with disabilities and non-profit organizations in order to increase access to our adaptive sporting equipment, products and technology.

The hiring of a recent engineering graduate to aid in the development and growth of Bowhead Design Corp and their respective products. The project pertains specifically to the expansion of Bowhead's articulating technology.

This project involves the development and commercialization of an e-assisted off-road hand cycle for adaptive users. The hand cycle will allow the user, with the aid of an electric motor, to gain access to off road trails and locations while taking advantage of Bowhead's unique suspension systems to remain level while the cycle maneuvers uneven and off camber terrain.